Frequently Asked Questions

Our PestFree365 plan offers year-round protection against 25 common household pests, including ants, spiders, rodents, cockroaches, and more. For expanded coverage, our PestFree365+ plan includes these pests plus 14 additional ones, such as bed bugs, carpenter ants, and fleas.

Termite control is not included in the standard PestFree365 or PestFree365+ plans. However, we offer specialized termite services to protect your property from these destructive pests.

PestFree365 starts with an initial treatment to get rid of pests. After that, our experts will visit regularly to keep your home protected. How often we treat your home depends on where you live and what pests are common in your area.

Unlike one-time treatments, PestFree365 offers continuous, year-round protection against a wide range of pests. Our proactive approach includes regular inspections, customized treatments, and preventive measures tailored to your home's needs, ensuring peace of mind throughout the year.

Integrated Pest Management (IPM) is an effective, environmentally sensitive approach to pest management that focuses on prevention and maintenance to stop pest issues before they become problems. When pest issues do arise, IPM requires an understanding of pest life cycles, biology, behavior, and how different pest species interact with the environment to determine appropriate tools and targeted treatment methods that will have the least impact on the surroundings.

Learn more about how our IPM approach can protect your home and the environment.

Ehrlich uses only products registered by the U.S. Environmental Protection Agency, in accordance with label laws. Your day-to-day life will not typically be impacted by treatment. If your pest specialist determines you have a pest issue requiring a product that may impact your day-to-day life, they will advise you of any potential safety precautions.

After any treatment for an existing pest problem, you may see a temporary increase in activity. Product applications can sometimes stimulate pests to move. This is a sign that the treatment is working and should subside within a few days. If the problem persists, please call us at 800-837-5520 and one of our pest specialists will conduct a follow-up visit.

Your pestfree365 service includes unlimited service calls for covered pests at no additional charge. To ensure that we can address the pest sighting before it becomes a larger problem, call us at 800-837-5520. A Customer Service Representative will schedule a service with one of our pest specialists as soon as possible.

Ehrlich pest specialists are trained to be aware of weather situations that could impact treatment. Your pest specialist may adjust treatment methods in accordance with the weather. If a reapplication becomes necessary due to unexpected weather, your pest specialist will contact you.

Because pestfree365 protects your home and family from more than 36 pests, the most common household pests are covered as part of your program, including certain species of ants, cockroaches, spiders, stink bugs, wasps, hornets, and even bed bugs*. Due to the special treatment required, a select number of pests require additional services that are not covered under pestfree365. Ehrlich offers additional service plans to provide worry-free protection from these pests. To learn more, please call us at 800-837-5520.

No long term contract is required for pestfree365. We strive to earn your business every month. As a pestfree365 customer, you can call us anytime you need service for more than 36 covered pests.

Ehrlich’s training program is unmatched in the industry. From the first day and throughout their career, your pest specialist undergoes rigorous training and receives continued support. 

After completing field training, pest specialists continue to receive enhanced educational training and are required to earn their state applicator’s license within their first year or as soon as applicable for that state.

As part of our Continuing Education Program, our pest specialists receive additional training in a team setting at their District Office, earning 8 certified continuing education units throughout the year on a range of pest control topics, including emerging pests, new products, safety, and more. Additionally, each year, pest specialists must sit for an annual competency exam to ensure they retain the skills they need to service your home.

Ehrlich’s commitment to excellence doesn’t stop at training—it's backed by our #Pestfreeliving pledge. This pledge ensures that our highly trained specialists provide you with effective, safe, and reliable pest control solutions so you can enjoy a home safe from pests all year.

Yes. As part of pestfree365, you are assigned a dedicated pest specialist. This allows the pest specialist to get to know you, your family, your home, and your preferences. On occasion, in order to respond to your needs, another experienced local pest specialist may be assigned to conduct your service visit.

Simply contact us by phone or online to schedule your free pest inspection. Our experts will assess your home, explain your coverage options, and set up your customized plan.

Once you sign up for PestFree365, you can schedule your first appointment right away. Our team will work with you to find the earliest available time that fits your schedule, so you can start protecting your home as soon as possible.

There are several ways to schedule your next service visit. You can make your next appointment with your pest specialist at your current visit, call our office and speak with a customer service representative, or use our Live Chat feature at jcehrlich.com from any device. If you do not contact us, your service appointments will not go unscheduled. Our customer service team will schedule your appointment for you when your next preventative service is due. We will contact you prior to your scheduled preventative service. You will receive an appointment reminder through an automated call, email, or live call, based on your preference. You will have the option to reschedule your appointment if needed.

You can transfer your pestfree365 plan to your new home at no additional cost. If the new homeowners at your previous home want the year-round protection of pestfree365, we can continue this service without an introductory fee. The monthly fee will apply.

During your initial call, our Residential Sales Specialist will explain the payment options for pestfree365. Our monthly EZ Pay option provides customers with a savings benefit. In addition to EZ Pay, you have the option to select a semi-annual or annual payment plan. You can choose to receive your bill in the mail or pay your bill online. After your service appointment, our pest specialist will provide you with a proof of service summary. Payment is due within 30 days of your service appointment.

For any questions you may have, you can call us at 877-875-1865 to be connected with a customer service representative or use our Live Chat feature at jcehrlich.com from any device.