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Meet the author - Nancy Troyano

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About Nancy

Nancy is a board-certified entomologist, skilled in medical, veterinary, and urban entomology, and has over 20 years of teaching experience. She currently leads the Technical Education and Training department for U.S. Pest Operations at Rentokil Terminix, the world's largest pest control company.

Connect with Nancy on LinkedIn here

Nancy’s background and experience

With over 16 years of industry and teaching experience, Nancy offers unparalleled technical and training expertise to growing pest management companies. She creates impactful, scalable training programs that boost technician retention, improve safety, and drive operational excellence. Her expertise extends to field support, scientific writing, and marketing review.

Nancy began her career in the pest management industry, building field experience by running a mixed residential and commercial pest control route. From there, Nancy joined the technical team, where she developed comprehensive academic programs, including a library of pest management courses, used globally.

Fast forward to the present day, Nancy has grown Rentokil’s training department into multiple teams of educators who manage pest-new-hire, continuing education, and onboarding programs. She leads high-performing teams with an agile approach and leverages her leadership in organizations to deliver scientifically sound, industry-aligned solutions. Outside of training, Nancy provides technical support for Rentokil Terminix operations as needed and is active in the industry, including serving as a regular presenter at state and annual conferences. 

Nancy serves in leadership roles within the insect science and pest management industry, including as President of the certification board for the Entomological Society of America and as a board member of Pi Chi Omega, an international honor society recognizing leaders in insect science.

Areas of expertise

Nancy is a nationally recognized expert in entomology, pest management, and technical education

Vector disease expert

Nancy specializes in arthropod disease vectors. She is a frequent presenter at industry and state pest management associations. 

She also presents on various arthropods as well as training as a topic. In the past two years, she has also delivered three keynote speeches on changes in the industry.

Nancy is also a Rentokil presenter, having represented the brand at numerous conferences and webinars, including GFSI and the Food Safety of the Americas Summit

Zika program technical lead

Nancy’s graduate work focused on mosquitoes, and she provided technical support to Rentokil in mosquito management.

Most notably, she served as the lead technical expert for the Zika virus management program, developed in partnership between Rentokil and the U.S. government

Technical writer and scientific reviewer

Nancy is a technical writer and reviewer.  Within Rentokil, she has authored or bylined numerous media communications, public and internal communications.  

Nancy has also served as a writer and reviewer outside of the company, reviewing PA state pesticide applicator manuals (in multiple categories) and chairing the board exam rewrites for the Entomological Society of America

Animal hospital co-owner

Nancy and her wife own West Lehigh Veterinary Care, their animal hospital. While Nancy doesn’t currently work as a veterinary technician, she has expertise in arthropods that are of veterinary significance, such as ticks

Industry leader and board member

Nancy is heavily involved in serving the pest industry. She was the former director of the certification board for the Entomological Society of America, the incoming president of Pi Chi Omega, and serves on the workforce steering committee for the National Pest Management Association.

Nancy is also a board member for The Guarded Harvest Project

L&D leader and master trainer

Nancy has a strong background in learning and development.  She has 20+ years of teaching experience.  

In her training career at Rentokil-TMX, she developed an industry-recognized train-the-trainer program that has shown an increase in technician retention (the Certified Field Trainer Program).

Nancy has also developed pest management courses utilized globally for residential, commercial, and termite services

Education and certifications

  • PhD Entomology 2005-2009 Blacksburg, VA (Virginia Tech)
  • M.S. Biology 2003-2005 East Stroudsburg, PA (East Stroudsburg University)
  • B.S. Environmental Science 2001 East Stroudsburg, PA (East Stroudsburg University)
  • A.A.S. Veterinary Technology 1999 Schnecksville, PA (Lehigh Carbon Community College)

Published works and media mentions

Latest articles by Nancy Troyano