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Call our Preferred Customer Line at 877-875-1865  or Contact Us

Frequently Asked Questions

Whether you have a question about your service, your pest specialist, or your invoice, we have the answer. Listed below you will find the answers to the questions customers ask most often. If you can’t find the answer you need, feel free to call us at 877-875-1865, use our Live Chat feature at jcehrlich.com from any device, or submit a form. One of our experts will be happy to help you.

Your Service and Safety


  • What is Integrated Pest Management (IPM)?

    Integrated Pest Management (IPM) is an effective, environmentally sensitive approach to pest management that focuses on prevention and maintenance to stop pest issues before they become problems. When pest issues do arise, IPM requires an understanding of pest life cycles, biology, behavior, and how different pest species interact with the environment to determine appropriate tools and targeted treatment methods that will have the least impact on the surroundings.


  • Are the products that Ehrlich uses safe for my children and pets?

    Ehrlich uses only products registered by the U.S. Environmental Protection Agency, in accordance with label laws. Your day-to-day life will not typically be impacted by treatment. If your pest specialist determines you have a pest issue requiring a product that may impact your day-to-day life, they will advise you of any potential safety precautions.


  • Will I see a decrease in activity right away after the initial treatment?

    After any treatment for an existing pest problem, you may see a temporary increase in activity. Product applications can sometimes stimulate pests to move. This is a sign that the treatment is working and should subside within a few days. If the problem persists, please call us at 877-875-1865 and one of our pest specialists will conduct a follow-up visit.


  • What if I see pests in between my regularly scheduled visits?

    Your pestfree365 service includes unlimited service calls for covered pests at no additional charge. To ensure that we can address the pest sighting before it becomes a larger problem, call us at 877-875-1865. A Customer Service Representative will schedule a service with one of our pest specialists as soon as possible.


  • If it rains, will the treatment that was just applied by washed away?

    Ehrlich pest specialists are trained to be aware of weather situations that could impact treatment. Your pest specialist may adjust treatment methods in accordance with the weather. If a reapplication becomes necessary due to unexpected weather, your pest specialist will contact you.


  • Are there pests that are not included in pestfree365?

    Because pestfree365 protects your home and family from more than 36 pests, the most common household pests are covered as part of your program, including certain species of ants, cockroaches, spiders, stink bugs, wasps, hornets, and even bed bugs*. Due to the special treatment required, a select number of pests require additional services that are not covered under pestfree365. Ehrlich offers additional service plans to provide worry-free protection from these pests. To learn more, please call us at 877-875-1865.


  • Is a contract required for pestfree365?

    No long term contract is required for pestfree365. We strive to earn your business every month. As a pestfree365 customer, you can call us anytime you need service for more than 36 covered pests.

Your Pest Specialist


  • What type of training/certification do Ehrlich pest specialists receive?

    Ehrlich’s training program is unmatched in the industry. From the first day and throughout their career, your pest specialist undergoes rigorous training and receives continued support. 


    After completing field training, pest specialists continue to receive enhanced educational training and are required to earn their state applicator’s license within their first year or as soon as applicable for that state. 


    As part of our Continuing Education Program, our pest specialists receive additional training in a team setting at their District Office, earning 8 certified continuing education units throughout the year on a range of pest control topics, including emerging pests, new products, safety, and more. Additionally, each year, pest specialists must sit for an annual competency exam to ensure they retain the skills they need to service your home.


  • Will the same pest specialist come to my house for every appointment?

    Yes. As part of pestfree365, you are assigned a dedicated pest specialist. This allows the pest specialist to get to know you, your family, your home, and your preferences. On occasion, in order to respond to your needs, another experienced local pest specialist may be assigned to conduct your service visit.

Your Scheduling & Billing


  • How will my service appointment be scheduled?

    There are several ways to schedule your next service visit. You can make your next appointment with your pest specialist at your current visit, call our office and speak with a customer service representative, or use our Live Chat feature at jcehrlich.com from any device. If you do not contact us, your service appointments will not go unscheduled. Our customer service team will schedule your appointment for you when your next preventative service is due. We will contact you prior to your scheduled preventative service. You will receive an appointment reminder through an automated call, email, or live call, based on your preference. You will have the option to reschedule your appointment if needed.


  • What happens to my service if I move?

    You can transfer your pestfree365 plan to your new home at no additional cost. If the new homeowners at your previous home want the year-round protection of pestfree365, we can continue this service without an introductory fee. The monthly fee will apply.


  • How will I be billed for service and when is payment due?

    During your initial call, our Residential Sales Specialist will explain the payment options for pestfree365. Our monthly EZ Pay option provides customers with a savings benefit. In addition to EZ Pay, you have the option to select a semi-annual or annual payment plan. You can choose to receive your bill in the mail or pay your bill online. After your service appointment, our pest specialist will provide you with a proof of service summary. Payment is due within 30 days of your service appointment.


  • If I have questions about my service, what should I do?

    For any questions you may have, you can call us at 877-875-1865 to be connected with a customer service representative or use our Live Chat feature at jcehrlich.com from any device.

*Home must be free of bed bugs at the initial service to qualify. Coverage of bed bugs under the pestfree365 plan applies to single family, free-standing, owner-occupied homes only. Account must be in good standing. Other restrictions may apply.


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1-800-837-5520

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