Why Ehrlich

What our Customers Say

Our Customers Say It Best

Probably the best way to learn more about Ehrlich Pest Control is to hear from our current customers. Every comment we received is reviewed by the Service Technician, Customer Service Representative, Managers and the President of our company. Here is a sampling of letters we’ve received recently.

Allentown – from Bertha & David N., Macungie, PA
“Technician Stan Triplett answered all my questions and took great care to spray in areas of concern. My four year old grandson was attacked by yellow jackets and ended up in the emergency room. Stan came the same day I called – was thorough, courteous, and took time to make sure the nest was destroyed.”

Binghamton – from Mrs. C., Vestal, NY
“Technician Matt Holecek is always polite and respectful as well as thoroughly attentive to his duties. I appreciate him lifting two 40 lb. bags of softening crystals into my water barrel.”

Cleveland – from Beth M., Contract Administrator, Cleveland, OH
“Operations Manager Mike Howe was terrific in our time of need. He came on a Monday, identified the insect, inspected the area of suspected source, and helped identify the possible cause. Tuesday when we opened up the floor, he was there until well after 7:30 pm, working with the plumbers as they removed contaminated material. Wednesday, he made a follow-up visit. When he was not physically here, he was in phone contact, making a stressful event a lot less painful. His dedication to our needs was commendable.”

Harrisburg – from Theresa S., Camp Hill, PA
“Technician Bret Finkboner has always been prompt and courteous. Today he even went beyond the call of duty and asked if I needed any assistance with anything else outside of his normal job.”

Hatfield – from Jean H., Hatfield, PA as related by Susan Cooney
“Technician Craig Fluck’s first visit to Jean’s home resulted in her answering the door crying. She said she had just called 911 for her husband. Craig not only offered to help in any way he could, but also said he would stay with her until the ambulance arrived. When Craig came back to the office that afternoon, he asked me to call Jean the next day to see how she was doing. I called and told her Craig had asked me to check on her and her husband. She said Craig was a blessing that morning – so kind and considerate. She appreciated the follow-up call and Craig’s concern. I’m proud to call Craig a co-worker. His actions during Jean’s time of need show him to be a considerate, caring young man – one who has pride not only in his job, but in himself.”

Pottstown – from Theresa H., Spring City, PA
“Technician Scott Blair is the #1 reason we stay with Ehrlich. His customer service is exceptional. We are always happy to see him. He knows all of our names – even the kids! He is always aware of our cat and is sensitive to our concerns about using chemicals.”

Pottsville – from Susan R. at a Children’s Center, Pottsville, PA
“Our school was scheduled for a quarterly treatment. When I came through at 7:30 to open for Senior Technician Bob Moyer, our ‘regular’ rep, I discovered our school was flooded due to a severed pipe. I told him we would have to reschedule due to this crisis. Not only did he not leave, he came in, helped me get the valve shut off, haul out saturated rugs, and pick up things from the floor so they could begin to dry out. He was a God-send! He went far and above the call of duty.”

Scranton – from Brad & Karen K., Scranton, PA
“While performing routine maintenance service, Senior Technician Art Jones discovered a steady leak from our water softener system. Going above and beyond what was required, he took time to be sure I was made aware of this problem which may have been happening for sometime and could have gotten progressively worse since neither my wife or I go in the basement too often. We were able to have the water repairman correct the problem before it lead to other issues. Another confirmation of our decision to remain with Ehrlich and why we like Art as our technician. He’s always done a great job, even before this situation.”

Syracuse – from Raphael C., Liverpool, NY
“We found unwanted visitors in our home. I checked the phone book and listed 4 exterminators to call. I called DuRight (Ehrlich) first because of the name and its reputation. I was so very lucky to have District Manager April Roberts call me. She is to be complimented on her graciousness and most of all, the knowledge of this company. My parents are 91 years old and I needed to address their problem myself. April was so friendly and helpful during her visit. Of course, we went with DuRight because I felt so at ease knowing my parents would be well taken care of. My dad also signed up for the yearly service contract, all due to April and her kindness to older customers who are in a position to be taken advantage of. Technician Craig Staats is the nicest young man who represents your company on a scale of excellent. April and Craig are to be commended as very valuable employees.”

West Chester – from Steven K., Wallingford, PA
“High commendations to Technician Paul McLaughlin and the supportive West Chester Office Team. An Ehrlich client for more than a decade, we’ve invariably been pleased with your professionalism and service. Paul’s been outstanding. More specifically, when there’s a problem, Paul listens to our observations and concerns, asking probing questions to assure he fully understands the dimensions of the issues. He then explains in easily understandable language alternative solutions and the consequences of each, along with recommendations. Finally, Paul executes the agreed upon actions in a thorough, professional manner with particular sensitivity to household pets. In short, Paul is outstanding. We consider ourselves fortunate to have him and the West Chester office team as our Ehrlich representatives.”

Williamsport – from Donna M., Muncy Valley, PA
“I’m singing praises for the customer service I receive from the office staff and Technician Brad Brewer. The Williamsport Office Staff is always friendly and very accommodating, getting someone here as quickly as possible. I feel they genuinely care about taking care of me. Mr. Brad gives the house a thorough inspection and uncovers quite a few bee and wasp nests. He gets out his extension ladder, puts on his protective gear, climbs the 30-foot peak to spray the nest. His attitude and conscientious work ethic are superior. My pest problems are taken care of quickly and effectively. Thanks to Ehrlich, the Office Staff and Mr. Brad for your professionalism. I am a pleased and satisfied customer.”